Shipping
Delivery Information
Fast, reliable delivery across South Africa, delivered straight to your door.
Standard Delivery
R100
3 to 5 Business Days
Express Delivery
R160
1 to 2 Business Days
Free Shipping
FREE
Orders over R1,200
Your Order's Journey
Order Placed
Confirmed
Packed
Shipped
Delivered
Delivery Areas
We ship nationwide: Cape Town, Johannesburg, Durban, Pretoria, Port Elizabeth and all major towns. Remote area surcharges may apply; we'll contact you if so.
Cut-off Times
Orders placed before 12:00 PM on business days are dispatched the same day. After-hours and weekend orders are processed the next business day.
Tracking Your Order
A tracking number is emailed to you once your order ships. Can't find it? Check your spam folder or contact us and we'll assist immediately.
Returns & Exchanges
Not happy? We'll make it right. Easy returns and exchanges within 14 days of delivery on full-price items in original, unworn condition.
Email info@viperfit.co.za with your order number and reason for return or exchange.
We'll provide return instructions. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
Once we receive and inspect your item, your exchange or refund will be processed within 3 to 5 business days.
Sale items are final sale and cannot be returned or exchanged. Items must have original tags attached.
Still have questions about your order?
Contact UsShipping /Delivery/Tracking Information - Quick & Safe Shipping to your door!
SHIPPING & DELIVERY DETAILS
SHIPPING OPTIONS:
PRE-ORDERS:
NB!! PLEASE TAKE NOTE - ALL ORDERS PLACED ON PRE-ORDERS WILL TAKE LONGER TO BE DELIVERED. PLEASE TAKE NOTE OF WHEN THESE ORDERS WILL ARRIVE AND BE LIVE.
Local Delivery
Standard Shipping R109 - If your order exceeds R1000 your shipping is free!
3-5 days delivery in main centers (Orders placed before 12pm)
4-6 days delivery to all other areas (Orders placed before 12pm)
Delivery to your door
We DO NOT ship to P.O Boxes
We do not ship on public holidays and weekends (working days - excludes public holidays and weekends)
Main Centers
Bloemfontein/Cape Town/Durban/East London/George/Harrismith/Johannesburg/ Klerksdorp/ Knysna/ Mossel Bay/Nelspruit/New Castle/Oudtshoorn/Plettenberg Bay/Polokwane/Port Elizabeth/Port Shepstone/Pietermaritzburg/Pretoria/Richards Bay/Rustenburg/Vaal/Witbank
4-6 days delivery to all other areas (Further than 35km of main centers mentioned above)
Tracking Process
STEP 1
OPEN YOUR FULFILMENT EMAIL FROM INFO@VIPERFITSA.CO.ZA
STEP 2
GO ONTO THE TRACKING COMPANY WEBSITE AND TRACK YOUR PARCEL
STEP 3
GO ONTO THE TRACKING COMPANY WEBSITE AND TRACK YOUR PARCEL
RETURN POLICY
Once you choose your shipping method and complete your payment you fully accept the return policies terms and conditions.
RETURNS/EXCHANGES:
Products may be returned for an exchange or store credit within 5 days of receiving your parcel. All items must have their original tags attached and be unworn and unwashed.
DEFECTIVE PRODUCTS:
If you believe you received a product that is defective, we would like to extend our apology and we will make sure we take care of you immediately. Please email us at info@viperfitsa.co.za and attach a photo of the defective product. Once we receive your return request via email, we will shortly respond to your email and arrange for a courier company to pick up the defective product. Once we receive confirmation that our defective product has been picked up by our courier company, we will ship a new defective free item to you at no extra cost!
MIS-PACKED ORDER:
In the rare case that you receive a product that differs from what you ordered, we are sorry for the mix-up and want to make sure we get you the correct item right away! Please email us at info@viperfit.co.za and also send the details (Style name, Colour, Size) of the product you incorrectly received. We will then arrange for our courier company to collect the incorrect item/s. Once the courier company confirms shipment, we will ship the correct item to you at no extra cost!
INCORRECT SIZE/FIT:
You will be responsible for paying all postage fees on any returns/exchanges to get the items back to us. You are welcome to use any courier company you wish to ship the item/s back to us. The correct item/s must be shipped back by you (at your expense) and you will need to pay an additional fee of R109 in South Africa or R350-R650 for international shipping (outside of South Africa) for the correct sized item/s to be shipped back to you from our warehouse. Please check the size chart provided or if you need assistance with what size you are, please contact us at info@viperfitsa.co.za. Rather contact us and ask for advice on what size you should choose rather than ordering an item and hoping it will fit. We are sorry for any inconvenience this causes.